Policies & Legal
Refund & Cancellation Policy
Operated by ZAKKARA MARKET INDIA PRIVATE LIMITED
Last updated: 23 October 2026
Platform operator
Skill Seller Digital Hub is operated by ZAKKARA MARKET INDIA PRIVATE LIMITED. This policy covers course purchases and event tickets on skillsellerdigitalhub.com.
Course refunds: 7 days, 90% back
You may request a course refund within 7 calendar days of successful payment. Under this voluntary refund offer, 90% of the amount actually paid for the course is refundable and 10% is retained by Skill Seller. The 10% deduction is a business policy deduction, not a statement of Razorpay’s payment processing fee.
How the window and amount are calculated
The request must reach support within 7 calendar days of the successful payment timestamp. The refund is calculated on the amount actually paid for the course after discounts, not on a crossed-out list price. Example: for a course payment of ₹1,000, the voluntary refund is ₹900 and the deduction is ₹100. Course access ends when the refund is completed.
Requests outside the voluntary window
Change-of-mind requests outside the 7-day window are not covered by the voluntary 90% refund offer. This does not limit refunds or other remedies required by applicable law, or prevent review of duplicate payments, non-delivery or service deficiencies.
Event tickets: non-refundable terms
Event tickets are sold on a non-refundable basis for voluntary cancellations, changes of mind and non-attendance. The business also applies a general non-refundable position to organizer cancellation or postponement only to the extent permitted by applicable law. Where cancellation, non-delivery, deficiency or another circumstance creates a mandatory refund or remedy, that right takes priority. Responsibility and any lawful alternative arrangements should be communicated for the specific event.
Payment errors and mandatory rights
Duplicate payments, payment without access, unavailable services and services materially different from what was promised are reviewed separately. The 7-day window, 90% limit and 10% deduction do not apply where a different refund or remedy is required by applicable law. This policy does not exclude statutory consumer rights.
How to request a refund
Email info@skillsellerdigitalhub.com from the registered email address. Include your name, course or event name, order/reference ID, payment date, amount and reason. Keep the original request timestamp for the course refund window. You may also contact +91 91353 51366 or use the account support area. Never send an OTP, password, card PIN or full card details.
Razorpay processing
Payments are processed through Razorpay. After an eligible refund is approved and initiated, it is routed through the applicable Razorpay refund process to the original payment method where supported. The bank and payment method determine when the credit appears. The initiation date is different from the request date; request or approval alone does not confirm bank credit. Contact support with the refund reference if the stated processing estimate is exceeded.
Business addresses
Registered Office: V3, 3RD FLOOR, CHANDI VYA, Patna G.P.O., Phulwari, Patna – 800001, Bihar, India. Branch Office: 2nd Floor, D.P. Complex, Lower Chutia Road, Samlong, Ranchi, Jharkhand – 834010, India.
Our support team can help you find the right information.